Community Resiliency
211 WNY
Get Help
Whether it is responding to a community crisis or addressing a growing societal need affecting our community, 211 WNY is an essential resource that connects individuals with the services that they need 24 hours a day. It’s a free and confidential service.
211 WNY’s program is the crucial link between what people need and how we show up in the community.
Call 211 to have a Community Resource Navigator find the help you need, 24 hours a day.
Download the 211 WNY App
211 WNY Is Now in the Palm of Your Hand
Finding the right local health and human services resources just got easier.
The new 211 WNY app puts United Way of Buffalo & Erie County’s trusted 211 resource directory right at your fingertips. Whether you’re looking for help with food, housing, transportation, tax help, health, legal, or other essential needs, 211 WNY can help connect you to resources in your community.
How to Download the App
For iPhone users:
- Open the App Store on your iPhone.
- Search for “211 WNY.”
- Select the official 211 WNY app.
- Tap Get or the download icon.
- Once the app has been downloaded, open it and start searching for local resources.
For Android users:
- Open the Google Play Store on your Android device.
- Search for “211 WNY.”
- Select the official 211 WNY app.
- Tap Install.
- Once the app has downloaded, open it and start searching for local resources.
Wondering what happens on a call?
Take a listen on how a 211 specialist connects a caller.
The Impact
During the December 21 to 26, 2022 winter storm Elliott, thousands of individuals and families were impacted, resulting in 46 deaths in Buffalo and Erie County. United Way’s 211 WNY program was used in partnership with Erie County to assess immediate needs of citizens who called for help. Callers were provided information on shelters, food sources, and emergency response efforts. Additionally, the data collected from community voices drove the decision on how best to respond to the recovery efforts United Way was involved in, particularly with providing direct funds to families through the Community Resilience Fund.