Resources and support 

In the wake of the tragedy that occurred at Tops on Jefferson Ave. on May 14th, the United Way has put together a list of local resources for those affected to immediately receive assistance, ways to help, and online resources that can be used in the weeks and months to come. 

Jump to a section by using the links below

  1. Local Resources 
  2. Ways to Help
  3. Online/Virtual Resources
  4. Helplines

Local Resources

(updated 5/26)

Resources for Food:

  • African Heritage Food Co-op

    • Call 716-253-1521 and let them know you need delivery and what type of items are needed (groceries, diapers, hygiene products, etc.) and they will be delivered within 24 hours Monday-Friday

  • Johnnie B. Wiley Center - 1100 Jefferson Ave.

    • Food distribution every day through Friday 5/27 1 p.m. - 9 p.m. 

      • After 5/27 distributions will be every Friday from 3 p.m. - 7 p.m. through July 8th 

  • Resource Council of WNY - 347 E. Ferry St. 

    • Free food distribution every Wednesday from 3 p.m. - 7 p.m.

    • Assistance with Utility Payments, Banking Services & Mental Health Counseling are also available here Monday - Friday 9 a.m. - 1:30 p.m. & 6:30 p.m. - 9:30 p.m. / Saturday 2 p.m. - 6 p.m.

  • Buffalo Community Fridge - 257 E. Ferry St. 

    • Open 24/7

  • Rooted in Love Community Fridge - 347 E. Ferry St.

    • Open 24/7

  • Tops Prescription Delivery

    • Call 716-515-0055 to inquire about getting your prescriptions delivered

Resources for Transportation:

  • Shuttle Rides to Tops Friendly Markets on Elmwood
    • Meet at the corner of Jefferson Ave & Riley St. for pickup and drop off 
  • Free Lyft Rides in 14208 & 14209
    • Use code 'BuffaloLyftUp' to receive a free ride up to $25 to and from Tops Friendly Markets (425 Niagara St.) and Price Rite (250 Elmwood Ave)
  • Free Uber Rides in 14202 & 14209
    • Use code 'SHOPBUF' to receive a free ride up to $20 to and from Tops Friendly Markets (425 Niagara St.) and Price Rite (250 Elmwood Ave)
  • Hearts & Hands: Faith in Action
    • Offering free transportation to grocery stores to community members living on the East Side of Buffalo. Call 716-406-8311 ext. 103 for more information

Resources for Mental Health:

  • Johnnie B. Wiley Center - 1100 Jefferson Ave. 
    • Available through 6/30 3 p.m. - 7 p.m. No appointment is needed and services for children are available
  • Erie County Medical Center - 462 Grider St. OR virtually
  • Spectrum Health & Human Services
    • Available Monday - Friday 8 a.m. - 12 a.m. call 716-566-6506
  • 24 Hour Crisis Services Hotline
    • Call 716-834-3131

Victim Assistance

  • Compensation for Funeral Costs
    • Victims' family members may be eligible for compensation to help with funeral costs. Contact the NY Office of Victim Services by phone at 1-800-247-8035
  • NYS Office of Victim Services
    • The District Attorney's office and other NY Office of Victim Services programs can provide compensation to family members. For more information call 716-858-2400. This line is staffed Monday - Friday 8:30 a.m. - 5 p.m.
    • After hours, call 716-858-4640 and leave a message

For a complete list of local resources please call 211 or text your zip code to 898-211

How to help

(updated 5/20)

Immediate Community Needs:

  • Matt Urban Hope Center
    • Is asking for donations of fresh meat, produce, and bread for families to prepare meals. Those who are interested in donating fresh food items can email Sarah Mauer at [email protected] or call 716-893-7222 x232 to arrange a time for drop off
  • The Response to Love Center
    • Is asking for donations of cleaning supplies and personal care supplies. Please contact Sister Johnice to arrange to drop off items at 716-894-7030 or by email [email protected] 
    • Items Needed:
      • Laundry detergent
      • Fabric Softener
      • Dishwashing liquid
      • Paper Towels
      • Toilet Paper
      • Feminine Hygiene Products
      • Body Soap
      • Shampoo/Conditioner (especially for Black or African hair)
  • The UAW Local 186 "Rooted In Love" Committee
    • Is hosting a hygiene drive for East Side Community members. Donations can be dropped off at the United Way (742 Delaware Ave, Buffalo 14209) to the attention of Chrissy Cassata
    • Items Needed:
      • Bar Soap
      • Body Wash
      • Deodorant
      • Shampoo (especially for Black or African hair)
      • Paper Towels
      • Toilet Paper
      • Shaving Cream
      • Razors
      • Feminine Hygiene Products
  • FeedMoreWNY
    • Is accepting donations of non-perishable food as well as diapers/wipes. Donations can be dropped off directly at FeedMoreWNY (91 Holt St, Buffalo 14206) Monday - Friday 8 a.m. - 4 p.m.
  • Johnnie B. Wiley Center - 1100 Jefferson Ave.
    • Best Self, Crisis Services, faith leaders, and a number of organizations are offering free mental health and trauma counseling at the Johnnie B. Wiley Center. There is a critical need for volunteers (especially volunteers of color) to help with greeting and door-to-door outreach in the community.
    • To register for a volunteer opportunity please go here:

Giving Opportunities:

  • Buffalo 5/14 Survivors Fund
    • In partnership with Tops, the National Compassion Fund has established the Buffalo 5/14 Survivors Fund to provide direct financial assistance to the survivors of the deceased and those directly affected by this tragedy. 
  • Buffalo Together Community Response Fund
    • Comprised of local philanthropic organizations, this collaborative effort is built upon our collective desire to take action and to work to address immediate needs in our community, long-term community rebuilding, and systemic issues that have marginalized communities of color. 

For more information or to contribute to either fund please visit:

Online/Virtual Resources


Mental Health Resources:


Coping with Stress Following a Mass Shooting

Timeline of Activities to Promote Mental Health Recovery

Self-Help: Resources for Survivors

NYS Resource Page for Residents Impacted by Buffalo Shooting

The Mental Health Effects of Racism


Resources for Children:

Talking to Children about Mass Violence

Helping Young Children with Traumatic Grief: Tips for Caregivers(En Español)

Helping School-Age Children with Traumatic Grief: Tips for Caregivers (En Español)

Once I Was Very Very Scared – children’s book for young children 

Parent Tips for Helping Infants and Toddlers (En Español)

Parent Tips for Helping Preschoolers (En Español)

Parent Tips for Helping School-Age Children (En Español)

Supporting Your Child in the Face of Trauma

Helping Kids Navigate Scary News Stories

What to Say to Kids


Resources for Teens:

For Teens: Coping After Mass Violence(En Español)

Helping Teens with Traumatic Grief: Tips for Caregivers(En Español)

Parent Tips for Helping Adolescents (En Español)

Resources for Parents & Adults:

Coping After Mass Violence

Talking with Children about Hate Crimes and Anti-Semitism

Parent Guidelines for Helping Youth After Mass Violence

Assisting Parents/Caregivers in Coping with Collective Traumas

After a Crisis: Helping Young Children Heal

Age-Related Reactions to a Traumatic Event

Trauma: What Parents Should Know

Racism: Emotionally Supporting Your Child or Teen


General Resources:

Psychological Impact of Mass Violence

Racial Injustices and Trauma: African Americans in the US: NCTSN Position Statement


Resources for Teachers/ Education Professionals:

Addressing Race and Trauma in the Classroom: A Resource for Educators

Helping Youth after Community Trauma: Tips for Educators(En Español)

Teacher Guidelines for Helping Students after Mass Violence

Current Events Discussions in Classroom

Additional Reminders when Discussing Current Events


211: Available for a complete list of updated community resources. They can be reached by dialing 2-1-1 or texting your zip code to 898-211

Crisis Services 24-Hour Crisis Hotline 716-834-3131

NY Project Hope: to reach the emotional support helpline call 7-844-863-9314

SAMHSA Disaster Distress Helpline: call or text 1-800-985-5990 (for Spanish, press "2") to be connected to a trained counselor 24/7/365

National Suicide Prevention Lifeline: 1-800-273-TALK (8255)